Give tenants one simple link. Repair Desk flags what's an emergency and what can wait, names the trade, lists likely causes, and drafts your reply to the tenant and your note to the vendor.
Tenants don't download anything. You don't switch rent software. Repair Desk just sits between the text message and your phone call.
Each property gets its own request link and a printable QR flyer for the fridge or laundry room. Tenants describe the problem and can add a photo.
Every request is sorted into emergency, urgent or routine, with the trade needed and the likely causes. Safety words like gas, smoke or flooding are always flagged.
Edit the drafted tenant reply and vendor note, send them from your own phone or email, and move the request from new to done. Export the log any time.
Emergency, urgent or routine, with the reasoning laid out so you can overrule it in one tap.
Plumbing, electrical, HVAC, appliance and more, plus the two or three most likely causes to mention when you call.
A calm reply for the tenant and a clear dispatch note for your vendor, already filled in with unit, access and availability.
Print it, tape it up, done. Tenants scan and submit in about a minute on any phone.
Every request, status change and note in one place per property. Download a CSV for your records or your accountant.
Tenant still texted you? Paste the message in and get the same triage and drafts in seconds.
| All-in-one rental platforms | Coordination services | Repair Desk | |
|---|---|---|---|
| What you switch | Rent, leases and tenants move onto their system | A call center answers your tenants | Nothing. Add one link. |
| Tenant setup | Tenant account or app | Phone number | A link or QR code, no login |
| Who decides | You | Their coordinators | You, with the triage done for you |
| Typical cost | Free to about $30/mo, bundled | A base fee plus a monthly fee per unit | Free for 1 property, $15/mo up to 20 units |
Every new account starts with 14 days of the Landlord plan, no card needed. After that you stay on Free unless you upgrade.
For a single rental.
Or $144/year. Up to 20 units. Cancel anytime.
Billed by Gumroad. Paste your license key in Settings to activate. Or start a 14-day trial first.
No. Repair Desk is an organizing tool. Tenants see a clear notice on every request form: if there's a gas smell, fire, smoke, sparking or flooding, leave and call 911 or the utility first. The triage is a suggestion to help you prioritize. You make the call.
No. They open your property's link (or scan the QR flyer), describe the problem, add a photo if they want, and submit. That's it.
It combines a fixed safety check for words like gas, smoke, sparks and flooding with an AI model that reads the full message. It's a fast first read, not an inspection. Always review it, and change the urgency with one tap when you know better.
No. Repair Desk drafts the messages; you send them from your own phone or email with one tap, so nothing goes out without you.
When you sign up you get a private access code. Save it in your password manager. Lost it? Use “Lost your code?” on the sign-in page and we'll email a reset link to your recovery email. You can generate a new one any time from Settings.
Free email alerts. Every new request is emailed to you instantly with the urgency, trade, a summary and the drafted replies. Prefer fewer emails? Switch to emergencies-only in Settings.
Your account moves to Free unless you activate a Landlord license: 1 property and 2 units, with the tenant form, triage, drafted messages and all email alerts still included. Saved vendor lists and paste-a-text triage need the Landlord plan ($15/month or $144/year). Nothing is deleted, and you can export your data any time.
Set up your first property in about two minutes.
