Terms of Service

Last updated: October 17, 2026

These Terms of Service ("Terms") are an agreement between you and Prime Commercial Ventures, LLC, a Nevada limited liability company registered to do business in Texas, doing business as Doorcount Repair Desk ("Repair Desk", "we", "us" or "our"). They govern your use of the Repair Desk website, web app, tenant request links, email alerts and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you use the Service for a business, you agree on behalf of that business.

1. What the Service does

Repair Desk helps landlords collect maintenance requests from tenants. It suggests a priority (emergency, urgent or routine), the type of trade that may be needed and possible causes. It drafts messages you may choose to send, keeps a request log, and emails you alerts about new requests. Suggestions are generated automatically, using fixed rules and artificial intelligence, and may be inaccurate, incomplete or late.

2. Not an emergency service

Repair Desk is not an emergency service and does not contact 911, utilities, contractors or anyone else for you. We do not monitor requests, inspect properties, diagnose conditions, or dispatch or supervise contractors. In any emergency, including a gas smell, fire, smoke, electrical sparking, a carbon monoxide alarm, flooding or any threat to life or safety, tenants and landlords must call 911 and/or the relevant gas, electric or water utility first. Email alerts and request links can be delayed, filtered, blocked or fail. Do not rely on the Service as your only way to receive emergency reports. You are responsible for giving your tenants your own emergency instructions and contact information.

3. Your responsibilities as a landlord

• You remain solely responsible for your legal obligations to your tenants and others. These include habitability, health and safety codes, repair timelines, notice-of-entry rules, fair housing laws and the terms of your leases.
• You decide whether, when and how to act on any request, and you review every suggestion and draft before relying on it or sending it. Messages you send to tenants or vendors are your messages.
• You are responsible for choosing, hiring, licensing, insuring and paying any contractor.
• You have the right to give us the property, tenant and vendor information you enter or collect through your request links. You will give your tenants any privacy notice required by law.
• You keep your access code and your alert email account secure. Anyone with your access code can use your account.

4. Accounts, sign-in and email alerts

You sign in with a private access code, which we show once at sign-up. You must provide a valid email address for alerts. Depending on your settings, we email you a new-request alert for every request or for emergencies only. You can change the address, switch modes or pause alerts in Settings at any time, and every alert includes a link to manage alerts. Alerts are limited to 30 per account per hour. If you enable code recovery, we will send access-code reset links to that email.

5. Plans

Free plan. The Free plan costs $0 and covers 1 property with up to 2 units. It includes a tenant request link and QR flyer, automated triage, drafted messages, email alerts (including emergency alerts), the request log, CSV export and email support. We may change Free plan features or limits with notice.

Landlord plan. The Landlord plan covers up to 10 properties and 20 units in total and includes saved vendor lists with one-tap dispatch and paste-a-text triage. It costs $15 per month or $144 per year, plus any applicable taxes.

Free trial. New accounts get Landlord plan features free for 14 days. No payment details are collected for the trial, and it never converts to a paid subscription on its own. When the trial ends, the account moves to the Free plan unless you activate a Landlord license. Your data is kept; properties and units above the Free limits stay visible, but you can't add more until you upgrade.

6. Subscriptions, auto-renewal and cancellation

• Billing through Gumroad. Paid subscriptions are sold and billed through Gumroad, our payment processor, and Gumroad's terms also apply to your purchase. After purchase, you activate the plan by entering your Gumroad license key in Settings.
• Auto-renewal. Your subscription renews automatically at the end of each billing period (monthly or yearly) at the then-current price, and the payment method on file with Gumroad is charged, until you cancel.
• Cancel anytime. You can cancel at any time from your Gumroad library or by emailing Support@PrimeCV.us. Cancellation takes effect at the end of the current billing period. You keep paid features until then, and your account then moves to the Free plan.
• Refunds. Payments are non-refundable, and we do not give refunds or credits for partial billing periods, unless required by law.
• Price changes. We may change prices for future billing periods with at least 30 days' notice by email. The new price applies at your next renewal unless you cancel before it.
• Failed payments. If a renewal payment fails, you keep the Landlord plan for a 7-day grace period so you can update your payment method with Gumroad. If the subscription is still not active after 7 days, your account moves to the Free plan. If the subscription later becomes active again, the Landlord plan is restored automatically.

7. Acceptable use

You will not use the Service to send spam, harass anyone, collect information unrelated to property maintenance, upload unlawful or infringing content, interfere with the Service, probe or bypass its security or rate limits, or access other users' data. We may suspend or close accounts that violate these Terms.

8. Your data

You own the requests, photos and property information in your account ("Your Data"). You give us permission to host, process and transmit Your Data only as needed to provide and improve the Service and as described in our Privacy Notice. You can export your request log at any time. Our data retention practices are described in the Privacy Notice.

9. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE, ITS TRIAGE SUGGESTIONS, DRAFTS OR ALERTS WILL BE ACCURATE, COMPLETE, TIMELY, UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT ANY EMAIL WILL BE DELIVERED.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) PRIME COMMERCIAL VENTURES, LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST RENT, LOST DATA, PROPERTY DAMAGE, PERSONAL INJURY OR TENANT CLAIMS, ARISING FROM OR RELATED TO THE SERVICE, INCLUDING RELIANCE ON TRIAGE SUGGESTIONS OR DRAFTS, OR MISSED, DELAYED OR UNDELIVERED REQUESTS OR ALERTS; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. IF YOU USED ONLY THE FREE PLAN OR BETA, THAT AMOUNT IS $0. These limits apply whatever the legal theory and even if we were told such damages were possible. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

11. Indemnity

You will defend, indemnify and hold harmless Prime Commercial Ventures, LLC from claims, losses and expenses (including reasonable attorneys' fees) arising from your properties, your tenants, your contractors, Your Data, messages you send, or your breach of these Terms or of law.

12. Changes and termination

We may update these Terms. If a change is material, we will notify you by email or in the app before it takes effect. Continued use after the effective date means you accept the updated Terms. You may stop using the Service and ask us to close your account at any time. We may suspend or end the Service, or your access, with reasonable notice where practical, or immediately for violations or security reasons. Sections 2, 3, 8 (export and retention), 9, 10, 11 and 13 survive termination.

13. Governing law and venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute arising from or related to these Terms or the Service will be brought exclusively in the state or federal courts located in or serving Comal County, Texas, and you and we consent to the personal jurisdiction of those courts.

14. General

These Terms and the Privacy Notice are the entire agreement between you and us about the Service. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.

15. Contact

Prime Commercial Ventures, LLC d/b/a Doorcount Repair Desk · Support@PrimeCV.us

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