Privacy Notice
Last updated: October 17, 2026
This notice explains how Prime Commercial Ventures, LLC, doing business as Doorcount Repair Desk ("we", "us"), collects, uses and shares information through the Repair Desk website, app, tenant request links and email alerts (the "Service").
Information we collect
- Landlords: name; email address (used for new-request alerts and, if you turn it on, access-code recovery); alert preferences; property names and addresses; unit counts; an optional emergency phone number; vendor names and contact details you enter; plan and license-key status.
- Tenants who submit a request: the description of the problem, an optional photo, unit, name, phone number or email, availability, and whether entry is permitted. Tenants do not create accounts.
- Technical data: IP address (used briefly for rate limiting and abuse prevention), a sign-in cookie for landlords, and service logs such as error and email-delivery records. We do not use advertising cookies or third-party trackers in the app.
How we use information
- To deliver maintenance requests to the landlord, including by email alert.
- To generate a suggested priority, trade, likely causes and draft messages.
- To keep the landlord's request log, provide support, secure the Service and prevent abuse.
- To send service emails (alerts, code-reset links, and notices about the Service or billing).
We do not sell personal information and do not share it for cross-context behavioral advertising.
Service providers (processors)
- Cloudflare, Inc. hosts the Service and stores data (Cloudflare Pages and Workers KV). It also runs the AI model used for triage (Cloudflare Workers AI): request text is sent to the model to generate suggestions.
- Resend, Inc. sends our emails: new-request alerts and code-reset links. Alert emails contain request details (property, unit, tenant name and contact, the tenant's description and the drafted replies), and Resend processes recipient addresses and delivery events.
- Gumroad, Inc. processes subscription purchases and payments. We do not receive or store your full card details. We receive purchase and license-key status.
- Google Fonts serves the typeface used on our pages.
Cloudflare, Resend and Gumroad keep their own records (for example, delivery, security and transaction logs) under their own privacy policies and retention schedules, which we do not control.
We may also disclose information if required by law, to protect rights and safety, or as part of a merger, acquisition or sale of assets.
Data retention
- Requests and photos are kept while the landlord's account is active, so the landlord has a maintenance history.
- Self-serve deletion is immediate: "Close account and delete data" in Settings deletes the account, properties, requests, photos, access code and sessions right away, and we email a confirmation. We keep only a minimal record that an account was closed (date and counts, with no personal information) for 90 days.
- Deletion requests sent by email to Support@PrimeCV.us are handled within 30 days of verification.
- Logs (usage, error, rate-limit and email-delivery logs) are kept for 90 days.
- Sign-in sessions expire after 30 days. Code-reset links expire after 30 minutes.
Your choices and rights
- Landlords can update account and alert settings, pause or unsubscribe from alerts (every alert has a "Manage alerts or unsubscribe" link), export their request log, and close their account instantly in Settings, or request deletion by emailing Support@PrimeCV.us.
- Tenants should contact their landlord about requests they submitted. They may also email us, and we will work with the landlord to respond.
- Depending on where you live, you may have rights to access, correct or delete personal information. Email us to make a request. We will verify it and respond as required by law.
Security
Data is encrypted in transit (HTTPS). Access codes, sessions and reset links are stored only as one-way hashes, and the Service uses rate limits and strict browser security headers. No method of storage or transmission is completely secure.
Children
The Service is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this notice. We will post the new version here with a new "Last updated" date and notify landlords of material changes.
Contact
Prime Commercial Ventures, LLC d/b/a Doorcount Repair Desk · Support@PrimeCV.us
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